Smoky Mountain VIP Travel

We are a full service travel planner and concierge. We handle everything from accommodations to tickets to restaurants. One call and done. We do all the work so you can just enjoy vacation.

Operating as usual

[03/10/21]   Employee Benefits
Performance bonus program
401k matching (eligible after 1 year) min 1560 hours worked
Room nights at Local 4 star hotel bonus
$500 sign on bonus (get after worked 30 days)
1 week paid vacation (after 1 year)
PTO program (.75 hr each week, min 35 hours per week to be eligible, min 1,820 hours worked per year)
Employee referral bonus (recruit must stay 90 days for employee to get $1,000 bonus)
Free company swag (backpacks, work shirts, hats, etc)
Fitness center access
Pool access
Unlimited sick days
Paid bereavement leave
In-House Mentorship program
Team activities
Customer satisfaction bonus
Free Cruise Vacation for 2
Birthdays/Anniversaries off
Quarterly dinner with the owners
Annual Company trip 2022 (must be employed 1 year or more)

Essential Duties/Responsibilities:
Under the direction of the Owners of Platinum Valet Services, the Valet Manager is responsible for the successful operation of the Valet department and for the supervision and organization of the Valet Attendants. The Valet Manager must ensure that attendants are offering a guest experience that will achieve the highest levels of guest satisfaction.
Exhibit conduct in accordance with all Federal and State laws and regulations and departmental policies and procedures.
Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
Ensure Valet area is maintained to the highest level with attention to detail.
Evaluate the staffing requirements and create work schedules weekly adhering to operational needs and budgeted labor goals.
Supervise day to day activities of the Valet team and assign responsibility for specified work or functional activities.
Implement policies, provide work directions, resolve problems, prepare schedules, and set deadlines to ensure timely completion of work.
Coordinate Valet training per Our standards.
Resolve valet guest opportunities/complaints and issues.
Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service.
Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and employees as appropriate.
Promote positive public/employee relations at all times.
Maintain a clean, safe, hazard-free work environment within area of responsibility.
Safeguard the confidential information of all employee, department and company records.
Perform other duties as assigned.

High School diploma or equivalent.
Bachelor’s degree or equivalent preferred.
Experience servicing large numbers of guests in a high volume public environment.
Three (3) years supervisory or management experience required.
Prior management experience in parking, facility, and hospitality management strongly preferred.

Additional Knowledge, Skills, and Abilities:
Must have solid decision-making, organization, and interpersonal skills. Excellent verbal communication skills are required. The ability to thrive in a fast-paced multi-tasking, hands-on environment. Ability to establish and maintain a positive and professional working relationships with all individuals. Must be proficient in Microsoft Office including Word, Excel and Outlook. Ability to work occasional overtime and irregular hours.
Must pass background and drug screen. Must have no more than 1 moving violation on driving record in the last 3 years.


Double Decker Bus Tours

Do you have the Monday blues like this little bear? Be sure to check out our Cades Cove tour while you’re in the Smokies and let us do the driving for you! While in the Smokies, please respect our bears and keep your distance. Bears are wild animals that are unpredictable. Do not approach bears or allow them to approach you! Willfully approaching within 50 yards (150 feet), or any distance that disturbs or displaces a bear, is illegal in the park. Violation of this federal regulation can result in fines and arrest.


PigeonForge PartyBus by Hard Rock

While you’re in town, stop by our Hard Rock Pigeon Forge location, and pick up your discounted area attraction tickets. We are located on the patio and have over 30 attractions for sale at a discounted rate, no timeshare tour involved!

[01/22/20]   We are happy to be launching our new business that will be a one stop shop for travelers to the Smoky Mountains. We handle everything from accommodations to discount tickets to dining programs.


Smoky Mountain VIP Travel




2828 Parkway, Suite 16
Pigeon Forge, TN

Opening Hours

Monday 09:00 - 20:00
Tuesday 09:00 - 20:00
Wednesday 09:00 - 20:00
Thursday 09:00 - 20:00
Friday 09:00 - 20:00
Saturday 09:00 - 20:00
Sunday 09:00 - 20:00
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