AAA Northeast

AAA Northeast

Comments

horrific customer service. will not continue my AAA membership after dealing with this awful branch. AAA
Horrific experience. The women that work here are clueless and the rudest people I have ever met. I would rather sit at the DMV than go there again. AAA this makes me not want to be a customer. I don’t use your paid service to be treated like sh*t. You need to give proper training to these clueless employees.
What. A. Nightmare. I went to renew my license today, and wanted to apply for a REAL ID. I brought the RMV's checklist of items they required, and ALL of the necessary items. As soon as I got to the clerk (not sure of her name, but she was a heavyset woman with an accent), I was told that because my passport had my maiden name, they could not process the request for a REAL ID. I showed her the check list DIRECTLY from the RMV, that said that if I furnished proof of name change - i.e. my marriage certificate, which I had with me - they could accept my passport even if the names didn't match. She continued to insist that this was unacceptable. Then she asked a woman named Maureen Baker, who insisted the same. I made several attempts to read them the info from the RMV checklist, but both women spoke over me, refused to call the RMV to double check (per my request), and wouldn't even give me the courtesy of eye contact. I was told to go to Leominster if I wanted further help. Finally, I gave up and said I'd just renew my regular license. Thankfully, that sent me to a lovely gentleman named Van Koo, who clearly understands that customer service means actually doing something for your customer. He offered, without provocation, to call the RMV and find out for sure if I had brought enough to get my REAL ID. Meanwhile, Maureen Baker came over to ask him what was going on, still refused to acknowledge me or look me in the eye, and told him that while he was free to call the RMV, if he accepted my paperwork, it was his name on the line, not hers. SURE ENOUGH, the RMV told Mr. Koo that my paperwork was ABSOLUTELY acceptable. Maureen Baker heard this, and didn't say a thing - not a mea culpa, not an apology, nothing. She essentially shrugged and walked away. This kind of customer treatment is unacceptable and Maureen Baker (and the other woman, whose name I wish I'd gotten) should not be employed in a customer service position. Not only does she not have the temperment for it, she doesn't have basic courtesy or the ability to admit she's wrong. I know of someone else who had a terrible experience with this AAA office (as did several other people in line behind me). We members do not pay for AAA membership just to be treated this terribly. Does corporate even read these reviews??? There are numerous terrible reviews before mine on Google, at least one of which mentions Maureen Baker by name. WHY IS SHE STILL THERE?! I will be escalating this issue, because this is completely unbelievable. This is a paid service and your employees should not behave as though we - the paying customers - are infringing on their time by showing up with work for them to do. Additionally, customer service employees need to be able to admit when they've made a mistake and apologize accordingly. Maureen Baker is rude, dismissive, and has no business being a representative of any company.
I have been an AAAplus member for a long time....and AAA is the best.....consistently excellent service! Thanks!
Though they technically offer Registry services at this Auto Club location, the employees are clueless and it makes the process more time consuming than just driving to the RMV and waiting in a long line of people. At least the people at RMV know what they are doing. What a waste of time!

AAA is a civic, not-for-profit organization providing roadside assistance, insurance, member discounts and savings, travel and financial services.

All AAA Northeast locations will be closed on Tuesday, December 25, in observance of Christmas.

Normal business hours will resume on Wednesday, December 26.

Please note: 24-hour roadside assistance is available by calling 1-800-222-4357 or by visiting http://bit.ly/2Rg1Sr3

To locate your closest AAA location, visit: http://bit.ly/2PYGS3e

All AAA Northeast locations will be closed on Monday, November 12, in observance of Veterans Day. 🇺🇸Normal business hours will resume on Tuesday, November 13.

Please note: 24-hour roadside assistance is available by calling 1-800-222-4357 or by visiting AAA.com 🚘

To locate your closest AAA location, visit: AAA.com/offices

Ancient and modern, rugged and beautiful, Morocco is a land of contrasts. Wander through bustling medinas, take in the aromatic smells of the spice markets and journey through the desert aboard a camel. From stunning riads, to the desert’s endless sky, your adventure will be an inspiring tale.

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AAR

Heat is tough on vehicles. AAA rescued more than 7.5 million people last summer. Don't get stranded and have your vehicle checked before hitting the road. Find a AAA Approved Auto Repair facility near you: http://bit.ly/2vTkKjH.

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Moonrise Hotels

This AAA Four Diamond is unique and quirky. And that’s exactly what management is going for!
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Sprint & 100 Deadliest Days

With Sprint’s Safe & Found app, parents can get real-time location updates, set parental controls and security features on their teen driver or any family member phone. http://bit.ly/2M3mnVo

clubadventures.com

Travel in Asia: 20 Tips for Guided Tours in China

Do you want to be the most confident tourist during your travels in Asia? Get the most out of your experience, here are 20 tips for guided tours in China: http://bit.ly/2M1vupu ✈️ 🌍

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clubadventures.com Do you want to be the most confident tourist during your travels in Asia? Then check out these tips and tricks on guided tours through China.

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Would you close your eyes and keep driving for the next 5 seconds? No way! But that's exactly what it's like when you text on the road. 9 people, on average, die every day from distracted driving. Put your phone down. Lives depend on it. Share this message with your friends and family to help keep them safe. 📵 🚘

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Just a minute is just too long. There is no safe amount of time to leave pets alone in a hot car. The inside temperature of the vehicle can quickly rise putting animals at risk. If your pets can’t come with you, leave them at home.

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Parents of teen drivers, know your state driving laws and set limits for your teen drivers. Tools like Sprint Safe & Found can help parents set and enforce these limits.

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simplemost.com

Ford Is Recalling 550,000 Vehicles For Roll-Away Risk

Roll-Away risk causes Ford to recall 550,000 vehicles, around 504,000 of those are in the United States. If your vehicle is on the list, dealers will replace the shifter cable bushing at no charge to you. In the meantime, Ford recommends using your parking brake to be extra safe.

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simplemost.com If you have a Ford Fusion or a Ford Escape, listen up. Select models of both vehicles have been recalled due to roll-away concerns. The problem is with a part connected to the transmission that could allow the transmission to be in a different gear than the one selected by

Diamonds

Check out this AAA Diamond Rated hotel’s Stay Well rooms with amazing features like Vitamin C-infused showers! 💎 💎 💎

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magazine.northeast.aaa.com

8 Things to Do on a Rainy Day in the Northeast - Your AAA Network

Don't let a little bit of precipitation dampen your spirits. Seize the day with this list of fun things to do on a rainy day. 🌧

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magazine.northeast.aaa.com Don't let a little bit of precipitation dampen your spirits. Seize the day with this list of things fun things to do on a rainy day.

Make sure to keep a list of emergency animal clinics handy before you #HitTheRoad with your pet this summer! 🐶 ☀️ 🐱

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The introduction of the automobile made it much easier for people to access remote outdoor places, such as the Yosemite Valley. The first car to enter that picturesque area is thought to have arrived in 1900; this photo was taken a few years later.

Photo: California State Automobile Association Archives

#TBT #ThrowbackThursday

Yosemite National Park
National Park Service

Did you forget something? More than half of heatstroke deaths occurred when a rushed or distracted caregiver forgot a quiet child was in the back seat. If you see a child left unattended in a hot car, call 911 immediately.

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Are you going to reply to that text you just received? The five seconds you take to respond is equivalent to driving the entire length of a football field - blindfolded! Put your phone down. Lives depend on it. Don't drive intexticated. Share this message with your friends and family to help keep them safe. 📵 🚘

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Use your #AAADiscounts and save up to 75% on over-the-counter allergy medicines for you and your pets prescribed by a doctor or veterinarian.

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Adventure is worthwhile! Join AAA Travel experts at one of our free events to learn more about today's top travel destinations, and the exclusive AAA member benefits and discounts available. ☀️

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With Sprint’s Safe & Found app, parents can get real-time location updates, set parental controls and security features on their teen driver or any family member phone. http://bit.ly/2LbxbAo

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Whether you’re traveling for a long weekend or a 2-week vacation to the Caribbean for your summer break, it helps to plan ahead and to pack well. We’ve got a few packing tips and tricks that will make your trip so much easier: http://bit.ly/2LguqdH

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Maui

Aloha lush Maui. 🌴 Would you visit this top travel destination? ♥

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Car maintenance can be expensive. Here are some tips to keep costs down: http://bit.ly/2m8YKfB

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July is National Vehicle Theft Prevention Month! 🚘

Did you know that a motor vehicle is stolen every 41 seconds in the United States and nearly 41% of them are never recovered? Summers prove to be the worst season for vehicle theft. Follow these simple steps to keep your car safe: http://bit.ly/2umzu9h

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When assembling your home emergency kit, don’t forget essentials for fido like food, collar and a leash.
Check out more tips here: https://www.ready.gov/animals 🐶 🐱

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CDST 2

Has your vehicle's infotainment system left you frustrated? You're not alone- only 24% of U.S. adults feel that their in-vehicle infotainment technology works perfectly. Learn more: http://bit.ly/2ND6djj

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Sprint

Check out the new #AAADiscounts for AAA members age 55 or older at Sprint. Make the switch today: http://bit.ly/2ujHaJt

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Travel Guide

ω α η ∂ ε я ℓ υ s т : an irresistible desire to travel the 🌎 to understand one's existence & purpose. Find the next city you’d like to explore with our Travel Guides: http://bit.ly/2J5OKNj

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Dinner Daily

Save 20% on meal-planning subscriptions with 3, 6 and 12-month options plus your first two weeks are FREE and there is no charge until day 15 of your plan! Learn more here: http://bit.ly/2KZWdPq 🍴🥩 🥗 🍗 🥦

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Road Trip Ready

Before you hit the road this summer, check out these #AAA and NHTSA driving tips to be sure you and your vehicle are road trip ready! 🚘

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4th of July

We hope you're having fun celebrating America the Beautiful's birthday! Stay safe on the roads.

Vancouver Travel Guide

Jet off to Vancouver.
There’s so much to do 👉🏼 http://bit.ly/2KCvdZo

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Universal Orlando Resorts

Take your vacation to the next level at Universal Orlando Resort. With three amazing theme parks, spectacular on-site hotels and more, it’s days and nights of endless fun beyond anything you’ve experienced before. http://bit.ly/2N9vzoK

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CDST

Taking your eyes off the road for just 2 seconds can DOUBLE the risk of a crash. Be safe- keep your eyes and attention on the road.
Learn more: http://bit.ly/2IFVbWZ

The AAA Northeast Charitable Giving Committee of Massachusetts presented Angel Flight Northeast with a check in the amount of $1,500.00. Angel Flight's provide free air transportation to children and adults that need access to life-saving medical care. To learn more about Angel Flight NE visit: http://bit.ly/2Km7XiU

#AngelFlightNortheast #AAANortheast

Save up to 25% on near airport parking (with a Saturday night stay) using the AAA coupon. Members must provide a valid AAA card.

http://bit.ly/2tDP1SA

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Our Story

24/7 roadside assistance remains ready and available to assist members in need: call 800-AAA-HELP

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Click here to claim your Sponsored Listing.

Videos (show all)

AAR
Moonrise Hotels
Sprint & 100 Deadliest Days
Diamonds
Maui
CDST 2
Sprint
Travel Guide
Dinner Daily
Road Trip Ready
4th of July
Vancouver Travel Guide

Location

Telephone

Address


342 Great Road
Acton, MA
01720

Opening Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00
Saturday 09:00 - 13:00
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